ACTICALL AND CHAXPERT SIGN A STRATEGIC PARTNERSHIP TO OFFER AN UNIQUE SOLUTION COMBINING SOCIAL CHAT AND DYNAMIC FAQ

Acticall Group, a major player in the customer relationship market and ChaXpert, company specialized in developping tools for  social Chat and interactive communications, announced the signing of a strategic partnership to deploy a SCRM 2in1: Chat Community and dynamic FAQ. ChaXpert will be exhibiting at Customer Strategy, from 3 to 5 April, at the Group Acticall stand (D20/E19).

The new positioning of the Group Acticall is based in part on the integration of digital technologies, to provide enterprises with new methods for customer interaction via the Social Web, representing largely the future for this market. ChaXpert is a unique solution in France and is located midway between the e-interaction (via our website) and the Social CRM (via social media).
The Acticall Group and ChaXpert will enjoy your presence at the show ‘Customer Strategy’ for demonstrations of the tool at the stand D20/E19.

A New technology  integrated within the Acticall Group

The solution created is a combination of a Chat tool and dynamic FAQ. This is a chat tool that offers live community questions from Internet users via a network of experts connected to the platform from within and outside the company. As the exchanges and conversations are validated there are logged in the FAQ.
So when the next customer types his question, he immediately falls on a valid response in case something similar exist in the logged queries. Otherwise, they are directed to the right expert for a chat.

The tool automatically directs the user to chat to the appropriate expert on the subject (there are pre-built tags that link between conversation topics and experts). Easy to use, the tool is fully manageable via an interface (possibility to manage experts, questions, comments, reporting …)

An innovative digital tool to enhance customer relationships via brand or community

‘The solution ChaXpert have genuine advantages for companies wishing to offer their customers a free online support, as a chat, while capitalizing on the conversations between clients and experts on the brand,’ said Arnaud de Lacoste, CEO of Acticall group. ‘The tool combines the completeness of a dynamic FAQ, the power of a forum, and the speed of one click to call for a solution. It easily integrates into existing webs to allow conversations between customers and brand experts, but also between clients themselves (with expert users). ‘

‘The merger with Acticall Group guarantees our customers the support of a major player on Customer Relationship, Operational and Technical capabilities (multichannel deployment, configuration management tool, support for local training teams …), ‘ said Jose Maria Pena, CEO of ChaXpert. ‘The Acticall Group seemed to be the best actor for his technological expertise for over 17 years, its digital division, subsidiary training CRM Learning, its international expansion, and of course, its legitimacy as an ‘ quality outsourcer for very large volumes.’

About Acticall

Acticall is an Integrated Services Group which specializes in customer relations. With € 160 million in revenue in 2011 and a forecast of € 180 million in 2012, the Group is the fourth French outsourcer and has nearly 6,000 employees at 14 locations, including 12 in France and two in Morocco. Since 2009, CREADEV owns 45% of the Group’s capital; the remaining being held by the founding leaders of the Group. Acticall offers its corporate customers, private or public (American Express, BNP Paribas, Bouygues Telecom, Canal +, EDF, GDF SUEZ, Ministry of Health, Orange, SFR, Toyota …) outsourcing solutions for their multichannel customer relationship platforms (calls, emails, letters) incoming and outgoing. Early 2012, Acticall concluded several partnerships with partners who specialize in Digital solutions (chat, dynamic FAQ, community platforms …), which allows us to incorporate new technology offerings gathered within our new Department ‘Professional Services’. With this new positioning, Acticall has expanded its offer and now it comprises four core competency areas: Consulting, Computer engineering and deployment – Support of external solutions, management of contact centers ( 14 production sites), Training and Customer Relationship. Built around innovative solutions, industrial and meeting high quality standards, the Group’s position rests on three pillars: a strong business expertise with a logic for ‘premium customers’, a technological support for projects and a strong ethical attitude . Acticall is, since 2005, renewing its certification  NF – 345 – as Customer Relations Centre (European standard EN 15838) and Social Responsibility Label.

For more information on the Group Acticall, visit the website: www.acticall.com

About Chaxpert

Chaxpert is a software company based in Madrid and offices in Brazil, Spain and France. Acticall Group, a leading Customer Relationship, holds 48.5% stake in Chaxpert, the remaining shares being held by the founders of Chaxpert. Our vision is to offer innovative solutions to help businesses manage digital interactions with customers. The company was founded in 2010 and currently provides community chat tools and dynamic FAQ. For more information: contact form & @chaxpert