Logo Chaxpert
es | fr | pt
  • WHAT IS CHAXPERT?
    • Feature list
  • HOW DOES IT WORK?
  • WHY CHAXPERT?
    • Internal Expert Management (C2B)
    • Collaborative Support (C2C)
  • ABOUT US
    • Contact

Chaxpert is a community chat tool which answers directly the internet users’ questions using a network of internal or external experts connected to the platform.

Chaxpert combines the exhaustivity of a dynamic FAQ, the power of a forum and the instant response of a click to call solution.

LATEST NEWS
ACTICALL AND CHAXPERT SIGN A STRATEGIC PARTNERSHIP

Acticall Group and ChaXpert announced the signing of a strategic partnership to deploy a SCRM 2in1: Chat Community and dynamic FAQ    READ MORE

ZonaTIC-ChaXpert the new expert chat service for the DNIe

The National Institute of Communication Technologies (INTECO) creates ZonaTIC-ChaXpert, this pilot is a chat service with experts that will resolve technical questions related to the world of DNIe.    READ MORE

Easy
01
Consumer asks a question
02
Chaxpert finds the best answer
03
If needed, chat with the right expert
04
The information feeds back to the FAQ
Why CHAXPERT
57%
Consumers prefer to search online for customer service
60%
FAQ older than 6 months
25%
Companies already use chat

CASE STUDIES
OUR CLIENT:
Government Agency

As part of a new project related to IT in the Spanish Public Administration, Chaxpert was installed to provide Technical Information to users and collect social feedback.

After 3 months implementation and 3 months live, the solution has replaced the forum channels, increasing the volume of online queries.

THE CLIENT

As a public institution, INTECO’s mission is to promote and develop innovation projects that are related to Information and Communication Technologies (ICT) www.inteco.es

THE PROJECT

ZonaTIC is a project to create a community of developers interested in applications with DNI-e (Digital Identification Card). INTECO provides all levels of support from their portal and they required a tool to simplify their Q&A services, the communication amongst the users as well as social feedback:  zonatic.usatudni.es

THE SOLUTION

Chaxpert solution was integrated visually into the INTECO web site and connected to the existing INTECO users’ database and login. It successfully passed a security audit before launch. The users can now get their answers from the ‘Google like’ search interface and chat with Inteco’s internal experts: chaxpert.zonatic.usatudni.es

  • Chaxpert
  • | About us
  • | Contact
Facebook
Follow us at Facebook
Twitter
Follow us at Twitter
© Chaxpert 2019