Chaxpert is a community chat tool which answers directly the internet users’ questions using a network of internal or external experts connected to the platform.
Chaxpert combines the exhaustivity of a dynamic FAQ, the power of a forum and the instant response of a click to call solution.
Acticall Group and ChaXpert announced the signing of a strategic partnership to deploy a SCRM 2in1: Chat Community and dynamic FAQ READ MORE
The National Institute of Communication Technologies (INTECO) creates ZonaTIC-ChaXpert, this pilot is a chat service with experts that will resolve technical questions related to the world of DNIe. READ MORE
As part of a new project related to IT in the Spanish Public Administration, Chaxpert was installed to provide Technical Information to users and collect social feedback.
After 3 months implementation and 3 months live, the solution has replaced the forum channels, increasing the volume of online queries.
THE CLIENT
As a public institution, INTECO’s mission is to promote and develop innovation projects that are related to Information and Communication Technologies (ICT) www.inteco.es
THE PROJECT
ZonaTIC is a project to create a community of developers interested in applications with DNI-e (Digital Identification Card). INTECO provides all levels of support from their portal and they required a tool to simplify their Q&A services, the communication amongst the users as well as social feedback: zonatic.usatudni.es
THE SOLUTION
Chaxpert solution was integrated visually into the INTECO web site and connected to the existing INTECO users’ database and login. It successfully passed a security audit before launch. The users can now get their answers from the ‘Google like’ search interface and chat with Inteco’s internal experts: chaxpert.zonatic.usatudni.es
