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  • WHAT IS CHAXPERT?
    • Feature list
  • HOW DOES IT WORK?
  • WHY CHAXPERT?
    • Internal Expert Management (C2B)
    • Collaborative Support (C2C)
  • ABOUT US
    • Contact
Saas Model for Medium and Large Organization
     
WHAT IS CHAXPERT?
Feature list
  1. Semantic Search based on tags by question and users.
  2. Tags management to generate topics manually and by the system.
  3. XMPP compatible chat solution, open to external chat clients
  4. Experts Profile definition by tag
  5. Single sign-on
  6. CSS templates to match client web design
  7. Facebook, Twitter, LinkedIn and G+ login and sharing modules
  8. Up to 5 different levels of users and experts
  9. Administration Module with additional reporting tool
  10. Multi-user accounts and up to 3 simultaneous chat by agent
  11. Public or Private Information
  12. Integrated messaging system for offline communication
  13. Customer feedback module by question and by expert
  14. Possibility to edit and add comments to any change exchange before or after publishing into the FAQ
  15. Graphic and user friendly interface
  16. Multi-lingual
  • Chaxpert
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  • | Contact
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