- Chaxpert tool serves onto any web page as a Q&A solution, with a semantic search based on tags.
- Easy integration with single sign-on, customized design, and migration of the original knowledge database.
- Organization based on tags to define the topic of every question, linked to Replies and Experts.
- If the user does not find the right information, the possibility to chat or message with a subject matter expert is offered.
- Chat information is not lost, once the question is answered, it can be validated and send to the database, eliminating new repeated chat questions.
- Chaxpert offers a complete administration tool to manage experts, questions, comments, and reports.
- Social Media ready, Facebook, Twitter and Google+ integration.
- Two models installation: Internal Expert Management (C2B) and Community Support (C2C)