Are your customers finding the right information and in an easy way in your web page? Do you have accurate and updated answers to your clients via Internet?

Chaxpert will provide you a solution with an innovative Q&A solution powered with an integrated chat service to reply in real time any question not resolved yet. With the chat plus Q&A solution together your company will assure:

• To solve and be aware of any new question in real time
• To do not duplicate chat replies, as the information is not lost, but back to improve the knowledge database
• To be ready to associate Social Media for publishing the information and using a collaborative solution

Chaxpert is a community chat tool which answers directly the internet users’ questions using a network of internal or external experts connected to the platform. When chat conversations are completed, instead of being lost like in a standard chat tool, they are validated and published in the FAQ. This keeps the FAQ updated with the subjects which are of most interest to clients. The next client asking a question will be directed to a validated published answer. If he wants more information of if there is no relevant answer, he will be directed to the right expert for a chat. Chaxpert combines the exhaustivity of a dynamic FAQ, the power of a forum and the instant response of a click to call solution. Chaxpert helps reducing calls going to your contact centers by letting clients find the right information easily & quickly on your web site. Chaxpert is easy to integrate into your existing environment.