Feature list
- Semantic Search based on tags by question and users.
- Tags management to generate topics manually and by the system.
- XMPP compatible chat solution, open to external chat clients
- Experts Profile definition by tag
- Single sign-on
- CSS templates to match client web design
- Facebook, Twitter, LinkedIn and G+ login and sharing modules
- Up to 5 different levels of users and experts
- Administration Module with additional reporting tool
- Multi-user accounts and up to 3 simultaneous chat by agent
- Public or Private Information
- Integrated messaging system for offline communication
- Customer feedback module by question and by expert
- Possibility to edit and add comments to any change exchange before or after publishing into the FAQ
- Graphic and user friendly interface
- Multi-lingual
