WHY CHAXPERT? | Chaxpert

Customers are already moving there, 60% of them prefer to go online for searching information
BUT 44% of online customers do not find what they are looking for or have additional doubts
Chat channel penetration doubled in the last 2 years, still with 1 to 1 approach, losing all the valuable information provided in any transaction.
Online contact could be 20 times cheaper than voice transaction according to Accenture.
2.0 Customers are requesting collaboration solutions and Social Media access.